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SaaS

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I Listened to 1000 B2B SaaS Sales Calls

Oct 8, 20227 min read

For a project I was working on, some of the research involved listening to thousands of sales calls from well known high-growth B2B SaaS companies. · For...

I Listened to 1000 B2B SaaS Sales Calls

4 examples of when a screenshot solved an unsolvable support ticket

May 22, 20228 min read

Getting a screenshot when triaging a support ticket can be the difference between reaching a resolution in 5 minutes, versus 5 months · Getting a...

4 examples of when a screenshot solved an unsolvable support ticket

As The Old Guy at a Startup

Apr 23, 20225 min read

I’ve done a couple startup things in previous eras, but not a modern venture backed startup. I was seeking this out, so I know the risks · I’m 15-20...

As The Old Guy at a Startup

Your Competitor Wrote The RFP You’re Bidding On

Apr 3, 20225 min read

I once partnered with my sales leader to say Yes to every single requirement on every RFP. · I think it was due to overwhelming boredom with the RFP...

Your Competitor Wrote The RFP You’re Bidding On