#product

Articles tagged with #product

I Listened to 1000 B2B SaaS Sales Calls
For a project I was working on, some of the research involved listening to thousands of sales calls from well known high-growth B2B SaaS companies.
Oct 8, 20227 min read9
4 examples of when a screenshot solved an unsolvable support ticket
Getting a screenshot when triaging a support ticket can be the difference between reaching a resolution in 5 minutes, versus 5 months
May 22, 20228 min read7
As The Old Guy at a Startup
I’ve done a couple startup things in previous eras, but not a modern venture backed startup. I was seeking this out, so I know the risks
Apr 23, 20225 min read20
Mourning Loss as a Remote Team
This is a hard one to write about. Last year our team lost Pete, a long time engineer. Pete took his own life.
Mar 19, 20225 min read27
On Being Indispensable
Being indispensable sounds like job security, but it could be a trap that holds your career back.
Mar 13, 20227 min read35
It's Nowhere Close to Done
Have a definition of done, but think that means you're done
Jan 8, 20223 min read3